REPAIRS & RESIZING
Good Old Gold will only accept repairs or resizing requests presented in person at our New York showroom unless a pre-determined arrangement has been made. Not all items can be repaired or resized without compromising the design of the piece. All items left for repair containing diamonds or gemstones must be inspected and verified before work begins. Good Old Gold reserves the right to refuse any repair or resizing request when the repair or resizing may cause further damage to the piece. Good Old Gold Jewelers shall not be held responsible for:
• Identification or condition of jewelry at time of Good Old Gold receipt
• Altered, treated or enhanced diamonds and colored gemstones
• Miss-marked or unmarked metals
• Worn, fragile or damaged items
• Items left more than 60 days past their completed date
Certain in-stock items purchased from Good Old Gold may be eligible for layaway. To find out if an item is eligible for our layaway program, please contact us for further details.
SPECIAL & CUSTOM-MADE ORDERS
A special order constitutes any jewelry, gemstone or watch ordered or altered at the client’s request. Altered (including resized) jewelry is also considered custom. Custom jewelry is not returnable and no refund or exchange will be made. All of the specific details regarding the item will be discussed and confirmed prior to ordering and all custom and special orders are required to be paid in full before work begins.
Good Old Gold has made every effort possible to ensure merchandise colors are displayed as accurately as possible. Good Old Gold cannot guarantee your computer’s monitor or mobile device will accurately display the true colors of an item.
RETURNS & EXCHANGES
All merchandise, with the exception of custom and special orders, may be returned or exchanged within fourteen (14) days from the date the item is either picked up in-store, placed on layaway or delivered to the customer. Purchased new and estate items that are modified by a customer’s request, are returnable less the cost of the work performed. For items listed online, if there is a return period specified on an item’s product page, the return period described there will supersede our general 14-day return period.
In order to be returned, merchandise must be in the same condition as when it was when purchased, undamaged, in its complete original packaging, and accompanied by the original receipt. Layaways, custom or special orders, gift certificates and final sale items are not returnable or refundable. Shipping and insurance charges are not refundable. Gift certificates are not redeemable for cash. Good Old Gold reserves the right to reject a return and/or deny a refund request if these conditions are not met.
For customers that are not local to us, if you wish to make a return or exchange, providing the returned item meets the conditions detailed above, contact us to request a Return Authorization (RA) number and return instructions. Packages that do not have an RA will be refused at the time of delivery. Email firstname.lastname@example.org, or call (516)798-5151 between 10 a.m. and 6 p.m., Tuesday through Friday.
Good Old Gold is required to collect New York State sales tax for all orders shipped or picked up within in the state of New York. Customers outside of New York State are responsible for abiding by their local tax laws.
All diamonds purchased from Good Old Gold have a 10 to 30-day return period. This return period will begin when either the diamond is ready for pick up or is ready to be delivered. If for some reason, you require us to hold the diamond for you, we will do so, but the return period will begin when the diamond is ready for you as detailed above. If you decide that you would like to return a diamond within the return period, you will receive the full purchase price paid, less the original shipping fee if applicable. Please note that postage fees for items being returned are the customer's responsibility.
All refunds will be issued either by company check or refunded back via the original payment type.
Please allow up to 10 days for us to process your refund.
GOOD OLD GOLD'S - DIAMOND POLICIES* as of 8/2018
(Trade Up and Buy Back options)
Diamonds that are included in these policies will be noted on their individual web page. If the policies expressed on an individual diamond web page differ from the policies detailed here, those policies will supersede these policies.
DIAMOND TRADE-UP POLICY*
There are three options available with our Trade-Up policy. For option one and two, you will receive 100% credit of the original purchase price towards your new diamond purchase.
- Option 1 – If you would like to trade up to a diamond owned by Good Old Gold, there is no required amount to spend towards your new purchase but the new diamond must be of equal or greater value then the originally purchased diamond.
- Option 2 - If you would like to trade up to a diamond that is not owned by Good Old Gold you must spend double the amount of your original diamond purchase and the new diamond must be selected by Good Old Gold.
- Option 3 - If you would like to trade up to a diamond that is not owned by Good Old Gold, and you don't want to spend double the amount of your original diamond purchase, we can place your current diamond on consignment and take a reduced commission in order to get you the most funds possible. Please contact us for details.
The same payment method must be used for both purchases. Once a diamond is traded up there are no refunds or Buyback Policy and you can only use the Trade-Up policies from that point on.
To find Good Old Gold’s owned diamonds in a web search, click “TRADE-UP DIAMONDS” on the advanced search page.
DIAMOND BUY-BACK POLICY*
If you purchase a diamond with our Buy-Back Policy, and you wish to sell your diamond at any time within the first year of purchase, Good Old Gold will buy your diamond back at 70% of your original purchase price. Once a diamond is traded up there are no refunds or Buyback Policy and you can only use the Trade-Up policies from that point on.
VIDEO REQUEST POLICY
As a service to our clients, we are happy to shoot a video comparison of the diamonds that you are interested in. If we have an existing video of the diamond on file, we may point you to that video or by depending on the type of the request, we may direct you to a video of a diamond with a similar cut. If we are unable to point you to a video, we can create one for you. If you have checked out with a diamond or a deposit has been made (for US customers) we can create a video for you upon request. If you reside outside of the United States, you must reserve the diamond that you are interested in before we can start the process of making a video.
For customers whom we are searching for diamonds and who have covered our shipping or transportation fees, are afforded this service as part of our Concierge service. For customers that are looking for fancy shaped diamonds, due to the vast differences in appearances in cut from one diamond to another, we will always create a video as part of our service.
Due to the time involved to create videos, we are only able to shoot one video per customer. Because of this factor, please make sure that you include all of the aspects you are looking to highlight so that we can include everything in this one video.
The policies detailed on this page regarding our “Trade Up” and “Buy Back” options are for new diamonds which are purchased after August 2018.
For Good Old Gold to honor the above “Trade Up” and “BuyBack” diamond policies, the diamond cannot be damaged, chipped, burned or altered in any way that is different from how you originally received the diamond from us. If the proposed diamond is damaged and would require a minor re-polishing to bring it back to its original condition, we may still accept the diamond; however, the fees involved to have the stone re-polished and a new grading certification would be deducted from the trade up or buyback. If the diamond suffers any loss of carat weight due to the polishing, the final carat weight will be used to calculate the trade-in value of the diamond. We will also deduct the shipping fee from the original purchase.
These policies only apply to the person named on the original receipt and Good Old Gold Inc. reserve the right to reject any trade up under our discretion based on but not limited to the above conditions.
Prices and Policies are subject to change without notice.
Good Old Gold Inc cannot be held liable for any typographical errors contained on this site regarding the description or pricing of any product, services or policies.