Below you will find our current policies on loose diamonds, settings, video requests and deposits on merchandise. Please read it carefully as these are our official policies at this time. If you have any questions or comments about anything on this page, please do not hesitate to contact us.
Loose Diamond Policies
Non-Good Old Gold Stock: Often we will source diamonds from outside resources in the effort to help our clients find what they're looking for. These diamonds have a 10 day return period (determined by the manufacturer). These diamonds generally do not belong to us and suppliers do not want to tie up inventory longer than that.
If you want to return the diamond within the return period, you will receive the purchase price of the diamond only, less shipping and setting* fees. The return period starts two days after we notify you that your item is finished and ready to ship. Please allow up to 10 days for us to process your refund.
*Setting fee only applies if set into a mounting.
*Please note that we do not supply the lab certificate until after the purchase is made for these diamonds.
Good Old Gold's - Diamond Policies*
(Trade Up and Buy Back options)
Diamonds that are included in these policies will be noted on their individual web page. The policies expressed on each diamonds web page supercede the polices outlined here.
Good Old Gold Diamonds either have a 10 day or 30-day return policy. Excluding custom cuts.
Diamonds returned within their return period, will receive a refund of the purchase price paid less shipping and setting* fees. The return period for the diamond begins after you take delivery (assuming you take immediate delivery) or after a payment is made toward the purchase of said diamond.
Please allow up to 10 days for us to process your refund. All refunds will be made by company check.
*Setting fee only applies if set into a mounting.
One Year Buy Back Policy
All diamonds listed with our "Buy Back Policy" include our one year buy back. We will buy back your diamond purchased from Good Old Gold for 25% less than what was paid (minus the cost of shipping) for one year from the purchase date. If you would like to sell back a diamond that is past this period please contact us. Please note that the original lab certificate and purchase receipt must be supplied for Good Old Gold to honor this policies. *Restrictions apply
Trade Up Policy
Trade back the diamond that you purchased from Good Old Gold for a credit of the full purchase price paid (less shipping) toward another diamond of equal to or greater in value from your past diamond purchase. The new diamond must be a Good Old Gold stock diamond. If the new diamond has our Lifetime Policies, it too can be traded up again in the future. You must use the same payment method as used to make the original purchase. when trading your diamond in for the new purchase. Once you trade up for another diamond there are no refunds.
1. It is possible to trade up to a non "in stock diamond" (ie. outside sourced) at our discretion.
2. We may at our discretion buy back a diamond that was previously traded. Any questions, simply ask.
*Our Trade Up Policy is one diamond for one diamond.
For us to honor the above policies,the diamond cannot be chipped, burned or altered in any way that is different from how you originally received it from us. If your trade-in diamond is damaged and requires a minor re-polishing to bring it back to its original condition, we may still accept it less the costs involved to have the stone re-polished, a new grading certification and any loss of weight on the diamond from the re-polishing would be deducted from the return or credit. We will also deduct the original shipping fee from the first purchase. These policies only apply to the person named on the original receipt and we at Good Old Gold Inc. reserve the right to reject any trade up under our discretion based on but not limited to the above conditions.
Custom pieces which is specifically modified to fit your center diamond and your finger size are not refundable.
Video Request Policy
As a service to our clients we are happy to shoot a video comparison of the diamonds that they are interested in. If we have a video of the diamond or of one of similar cut on file we may direct you to an existing video. If we cannot point you to a video that shows you what you want we will shoot one for you. In addition, if you have checked out with the diamond or a deposit has been made (for US customers) we will shoot it. If you are outside the US then you must at least reserve the diamond you are leaning towards before we start the process of shooting and editing the video. This policy does not apply to clients who cover our shipping/transportation of diamonds to our laboratory and for those looking at fancy shapes since their appearance is different from diamond to diamond. Those we always shoot as that is part of our service.
**Please keep in mind that due to the time involved, we are only able to shoot one video per customer. Because of this, please let us know and include all aspects that you would like for us to include in this one video.
Prices are subject to change without notice.
Good Old Gold Inc, cannot be held liable for any typographical errors contained on this site regarding the description or pricing of any products, services or policies.