Frequently Asked Questions
Shipping (Domestic and International)
During shipping, is my ring and diamond insured?
Yes. Every package that leaves GOG is fully insured during transit. This insurance will terminate once the package is signed for. GOG will not ship any packages out without the customer's knowledge and will make arrangements with you about the details prior to us shipping any packages out for delivery.
When do I receive the tracking number for my package?
The tracking number will be emailed to you at 6am the morning of the delivery so that you can track your package.
Do I have to be home to receive the package?
Yes and no. We send out our packages using the FedEx signature release option of "Direct Signature". FedEx will accept a signature from an adult, not necessarily you, residing at your residence. If you live in an apartment building or a complex with multiple housing numbers, FedEx will attempt the delivery to your specific apartment or unit number. If no one is there to sign for the delivery they will not leave the package at your door, will leave a note and will re-attempt the delivery the next day.
I am paying with a credit card and want to have my package shipped to a shipping address that is different than my billing address. How can I do this?
When making payment by credit card, our insurance company will only allow us to ship the item to the billing address on the credit card. If you would like to send the package to a location other than the billing address you will have to call the phone number on the back of your credit card and tell them that you would like to "Add an Alternate Shipping Address" to the comments section on your card. Then you will need to call us with the cards phone number and card account number, so that we can call the card company to verify the addition of the address. If we cannot verify that the address was added to the card, we cannot ship the package to that location.
What can I expect with the shipping process as I am an International customer?
We ship all of our international orders using FedEx Priority. Our cost to ship a package internationally is $100. This charge includes insurance for the package from the moment it leaves our store to the moment you sign for it and does not include any other fees such as your local taxes or duty fees. Because we use FedEx as both our broker and carrier when the package arrives in your country they will contact you for payment of these fees and their administration/handling fee. Depending on Customs and your particular location, it can take the package anywhere from 1-7 or more business days to reach you after it is shipped out.
*Please Note: Because we ship to so many countries worldwide, we are not familiar with the taxes and duty fees of all of these countries. We encourage all of our international customers to research these fees beforehand so that there are no surprises.
Some of the countries that we ship to regularly are listed below. These percentages may change but you can expect to incur at least these fees when shipping to you country.
Below are the transit times that can be expected when shipping to these countries. These times are a estimates and the exact transit time will depend on Customs.
|
Country
|
Transit time
|
|
Canada
|
1-3 Days
|
|
Australia
|
5-7 Days
|
|
Singapore
|
3-5 Days
|
|
United Kingdom
|
2 Days
|
|
Hong Kong
|
4 Days
|
|
Japan
|
3 Days
|
|
