Frequently Asked Questions  Mounting Questions How long will it take for my mounting to arrive in your store?   Depending on what ring company is making your mounting, it could take anywhere from one week to six weeks for the ring to be completed.  Ask us for the specific details.   Can you tell me what the difference is between Gold and Platinum?    White gold is an alloy of gold which is a naturally yellow metal.  For white gold to be white it must be mixed with other metals such as copper, nickel, and palladium. White gold is a harder metal then Platinum but it is not as dense, so when it is scuffed it actually loses content instead of showing scratch marks.   Platinum is a naturally white metal.  It is more dense then gold, which is why it is heavier. When platinum is scuffed it will not wear down like gold but instead scratch up easier.   Either one requires some kind of maintenance in the long run. Platinum requires a polishing and white gold requires rhodium plating as well as building up the prongs after they start to wear down.  Click on the link for a chart.  Platinum Vs White Gold Chart We are not sure about the finger size that we need. How can I tell what her finger size is?   One way to find out her finger size is you can ask her friends. Another way is that you can visit a local jewelry store and get her finger sized.  If we are working with you on a setting we can send you a plastic finger size gauge to get her correct finger size.       What If I order the wrong finger size?   If it turns out that you ordered the wrong finger size we can usually re-size it depending on the design and how far up or down we are sizing the ring. Sometimes this can incur fees. Please keep in mind that any time a ring is altered from its original state you can compromise the ring's design and integrity. We encourage all of our customers to find a way to provide the correct finger size before placing the order.   Is there a security difference between 4 prong and 6 prong mountings?   Yes and no. Both four prong and six prong mountings will offer virtually the same security with holding the center diamond. The only real difference between four and six prongs would be that six prong mountings cover more of the exterior of the diamond, making it more difficult to have something come in contact with the girdle of the stone.     If I am not happy with the ring I purchased from you, can I return it?    All engagement rings are non-refundable and non-returnable because they are customized items, this means that the ring is made or altered specifically for the measurements of the diamond that's chosen and your particular finger size.  We do want our customers to be happy and we will try to be accommodating with any particular situation if one presents itself as best as we can.  Can you please update me on the status of my mounting order? When we order the setting for you we will give you a projected time line that is given to us from the ring designer or company.  Because we have so many orders pending at one given time, it is difficult to update each customer along the way.  If you would like to know what the status is of your order please contact us and we would be more than happy to update you.   Can you appraise my engagement ring that was not purchased from you?  We can appraise jewelry. This is something that we offer to mostly our in store customers.  For customers that are not local to GOG, the costs that are accociated with the round trip shipping and the appraisal fee  can be rather costly. Along with the stress of sending the item through the mail.  This is why we would recommend for you to bring the item to a local appraiser. To find an accredited appraiser near you click here www.pricescope.com/appraisers