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Frequently Asked Questions
1. What will come with my diamond?
You will receive the diamond, a receipt, the original Certification and two
copies of an appraisal. In the appraisal are all the digital pictures
on the web, a copy of the Sarin or MegaScope, a copy of the BrillianceScope and
a copy of the certification.
2. How long does it take to get my diamond if I live in
the United States?
We ship UPS Next Day Air, you will get your package the next morning. To
get the exact time of your delivery please click here and fill out the
appropriate information
http://wwwapps.ups.com/calTimeCost?loc=en_US
3. How long does it take to get my diamond if I live
outside the US?
For international Shipping we use FedEx
Express. It can take up to five days for the
package to reach your country and can take even longer to clear customs. (This
is something we do not have control over)
3. How much is shipping?
We include one free shipping with the purchase of a diamond.
If you would like the diamond to be shipped more then once the please see the
chart below for one way shipping charge
|
Price of
Diamond |
Cost to
Ship |
|
$100 - $1000.00 |
$40.00 |
|
$1001 - $5000.00 |
$55.00 |
|
$5001 - $7000.00 |
$65.00 |
|
$7001 - $10,000.00 |
$75.00 |
|
$10,001 - $13,000.00 |
$88.00 |
|
$13,001 - $15,000.00 |
$95.00 |
|
$15,001 - $20,000.00 |
$120.00 |
|
Over $20,000.00 |
Call |
4. Is my diamond insured during transit?
Yes, your diamond is insured from the moment it leaves our store until
someone signs for it.
5. Do I have to be there to sign for my package?
Yes, you have to be there to sign for your package otherwise UPS is allowed
to leave the package at your front door.
6. How do I take care of my
diamond engagement ring?
It is recommended that your ring be taken off before bed and put back on after
you have showered, sprayed hair spray, and perfume, and after you put lotion on
and it dried. (These items stick to the diamond and cause it to be dull
and cloudy looking).
If your diamond ring looks dirty you can clean it with a soft bristled tooth
brush with warm water and soap. Make sure to scrub under the diamond and
rinse thoroughly.
Don't let it fall down the drain :)
Please be conscious of every day
activities such as gardening, laundry, cleaning, working out and any other
activities that may cause you to knock your ring around and possibly loosen the
prongs.
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