Refund Policy

30-day return policy less shipping on all diamonds purchased from Good Old Gold. The bottom line is that you are 100% satisfied with the diamond you purchased from us. Not only do we guarantee that the diamond will appraise for more than what you paid for it, we want you to know that you're getting the quality you're paying for.

BUT EVEN AFTER ALL THAT, if you bought a round diamond then find out after the purchase that she really wanted a square... NO PROBLEM. 100% satisfaction guaranteed. We give our in store customers 2 weeks full refund or exchange, our Internet customers have 4 weeks.  If you decide you want to return the diamond within the first 30 days, you will receive the purchase price of the diamond only (less shipping fees).

Note on settings: If you decide to purchase a setting from us there are no refunds on the settings or wedding bands. This does not however affect our refund policy with diamonds. If you decide you'd like us to ship a setting with the diamond unmounted and then want a 3rd party to set the diamond and size your ring ... WE DO NOT PAY FOR THAT NOR ARE WE LIABLE FOR THEIR WORK. Different jewelers charge different amounts and we can not be held liable for what they charge or their expenses or the quality of their workmanship. We include labor with all our rings at no expense to you but if you are hiring someone else to do the work we are not subject to their charges or the quality of their workmanship. If you are purchasing a diamond with us and you're getting the mounting elsewhere and would like us to set our diamond in your mounting, a picture of the mounting must be sent to Marie to determine if we will work on it. If we decide to take on the job we will forward you an estimate of the labor. We are not responsible for anything that happens to your mounting during or after we have worked on it. We will not be held liable for manufacturers defects on settings purchased elsewhere.

Lifetime trade up policy

This policy is for all diamonds featuring our "Lifetime Guarantee" and is stated on each individual diamonds web page. Diamonds qualifying for lifetime trade up are round & square Hearts & Arrows diamonds, princess cuts, asschers, cushions and any diamond listed with our "Lifetime Guarantee".  Trading up is simple. Trade back the diamond you purchased from Good Old Gold for the full amount of the purchase price (less shipping). At any time you can trade in the diamond you purchased from Good Old Gold and get exactly what you paid (less the cost of shipping) toward a diamond of at least a $500.00 greater value than your past purchase. Once you trade up for another diamond, there are no refunds. You can only trade up again. The diamond cannot be chipped, burned or altered in any way different than how you received it from us in order for us to honor your refund or upgrade. If your trade-in does require a minor re-polishing to bring it back to its original condition, only the cost of the re-polishing, a new (GIA/AGS) grading report and any loss of points on the diamond from the re-polishing would be deducted.

Prices on trade-ups.

If the diamond you are trading up was paid with a wire transfer and you are paying the balance of your new diamond with a wire transfer you will qualify for the wire discount.

If the diamond you are trading up was paid with a wire transfer and you are paying the balance of your new diamond with a credit card, the full purchase price of the new diamond must be paid.

If the diamond you are trading up was paid with a credit card and you are paying the balance of your new diamond with a wire transfer the full purchase price of the diamond must be paid.

If the diamond you are trading up was paid with a credit card and you are paying the balance of your new diamond with a credit card the full purchase price of the diamond must be paid.

Buy back policy

Also included in our "Lifetime Guarantee", our buy back policy pertains to Round Hearts & Arrows, diamonds that have been purchased from Good Old Gold. We at Good Old Gold will buy back the diamond you bought from us for 25% less than what you paid for it. This is an incredible policy because think about it, WHEREEVER YOU BUY YOUR DIAMOND, once they have your cash, that's it. NO MONEY BACK. Another great thing about this policy is if you have ever spoken to someone who has tried to pawn or sell their engagement ring back to a jewelry store or second hand dealer the average return (and this is a hard reality) IS ANYWHERE FROM 20-30% OF WHAT THEY ACTUALLY PAID FOR THE RING. This gets really bad for those of you who purchased from high end retailers or department stores or malls. Then of course there's always that last option of you selling it in the paper. You'll get the most for it that way should you ever be in that predicament. HOPEFULLY YOU WON'T. The diamond cannot be chipped, burned or altered in any way different than how you received it from us in order for us to honor your refund or upgrade.

Deposits

We require a $500.00 deposit to hold a diamond for you which can be made via credit card or wire. This deposit will hold the diamond for you up to 72 hours to give you time to make payment arrangements with your bank or credit card company. If you pay the balance via credit card the regular price applies. You can receive the bank wire discount for the diamond if you bank wire the balance with no more than $500.00 deposit on credit card. The stone will be considered sold and your deposit is fully refundable or exchangeable up to 30 days after the deposit is placed. We will hold the stone longer than 72 hours if your order requires a setting which takes longer to get. 

If you are purchasing a setting with us as well your deposit must cover the cost of the setting (which would then be non refundable since it is a special order item), thus the deposit would serve 2 functions.

1. Covering the cost of the setting, and
2. Securing the diamond.

Pricing

Despite Good Old Gold's best efforts of making the best web page with very detailed information, a few of the items listed on our website from time to time may be mispriced. Prior to an order being placed, we verify the price, and will do the following if we discover a mispriced item:

1. If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item.

2. If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order if you if you decide to cancel. If the order has been confirmed and charged to your credit card, we will immediately issue a credit in the amount of the incorrect price.

Prices and items are subject to change without notice. We are not responsible for, and will not honor, printing or typographical errors.

Sales Tax

If your order is being shipped within the state of New York must add the applicable sales tax.

Note: The policies expressed on this page are solely for the original purchaser of the diamond and are not transferable to any 2nd or 3rd parties.